Garival Services

At the heart of our expertise
A matter of teamwork and knowledge.

When it comes to Public Transit, and notably to Fare Collection, the service level is essential to ensure the safety, security and reliability of the equipment, the employees and the system as a whole. At Garival, we are dedicated to supply superior quality services which will ensure, for your benefit and to meet the highest demands, smoothly operating Genfare equipments and systems.

  • S1.

    PROJECT INTEGRATION

    Garival, in the context of the CMS Complete Solutions, has the capacity to undertake the complete project management for your Fare Collection System. We handle the complete project management, the management of other partners if required, and will ensure the delivery of the project within the schedule and budget constraint.

  • S2.

    TRAINING

    Whether it is when you have personnel turnover, hiring of new resources, or simply to refresh your knowledge, our technical trainers team will provide the best training plan for your needs. We offer training session for all aspects of your fare collection solution : Garage equipment, onboard equipment, backend systems, etc.

  • S3.

    SYSTEM SUPPORT SERVICES

    Efficient technical support. Either throuhg our customer service web portal, a phone call, an email, you will get a dedicated person assigned to your request and an extremely rapid response.

    Remote support. If our technicians are given access to your network, it will be possible to handle the issue more efficiently and quickly, without any intervention on your end.

  • S4.

    TECHNICAL SERVICES

    Repairs. Our competent team of technicians has the necessary training, knowledge and expertise for the complete inspection and the repair of your Genfare equipment.

    Preventative Maintenance. If it proves challenging for your mechanics team to execute the preventative maintenance scheduled tasks, our technician team can help.

    Service Calls. In certain cases, an on-site intervention by one of our technicians may be required. We will gladly send them to your facility

    Questions and technical support. If you have questions on certain modules, equipment, or other aspects of your system, simply contact us for a thorough and quick answer.

  • S5.

    BUSINESS SERVICES

    Spare Parts Inventory. At Garival, we maintain a spare parts inventory for all parts used in your fare collection system, whether it is brand new, or functioning for 30 or 40 years. When you order parts from us, they will be delivered to you within a week.

    Equipment and Modules Updates. We have all the knowledge to guide you in the purchase of fleet addition equipment, or of modules to upgrade your current fleet.

Interested in one of Garival Services?

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